Novel internet searching service at T-Online

With this internet searching service search orders are dealt with by human search experts.

Usage studies have shown the requirement to make it clear to first-time users, that there is no search engine behind, and to communicate the added value compared to search engines like Google. After all this searching service - as one would expect - is not free of charge.

Integration at T-Online

Several rounds of on site usage studies with T-Online customers have resulted in rich information on its real usage as well as manifold hints for redesign.

This was a challenge especially within the narrow design space prescribed by T-Online.

With Savigny User Research you ensure that your design lives up to the requirements of real life usage!